Plans and billing
A network is billed by the number of items it holds: files, notes, documents. Every item counts as one, whatever its size. There are two plans. You upgrade from your network page; Stripe handles the payment.
| free | paid ($10 a month) | |
|---|---|---|
| items | 25,000 | 500,000 |
| devices | unlimited | unlimited |
| cloud connections | 3 | unlimited |
| pad storage | 1 GB | 50 GB |
| agent queries | about 200 a day, fair use | about 10,000 a day, fair use |
What counts
Section titled “What counts”Each live item in your index counts: a file, a note on the pad, a document. These do not count: items you have deleted or moved (their old addresses keep a forward for a while), and the files inside a folder that the scope excludes.
Items are counted with every update from your devices, so the number on your network page is at most a few minutes behind.
Near and over the limit
Section titled “Near and over the limit”Your network page shows ok, near (from 90% of the limit) or over.
Over the limit:
- new items wait: they are not indexed until there is room;
- updates to existing items, deletes and moves still apply;
- search, reading and your agents keep working;
- a write to the pad is stored, but it is not indexed until there is room, and the API answers
402to say so; - raising the plan, or removing items, releases the waiting items in order.
Upgrade, downgrade, cancel
Section titled “Upgrade, downgrade, cancel”Open your network page and choose Upgrade to paid. Payment is a card through Stripe Checkout. Manage billing opens Stripe’s portal for your invoices, your card and cancellation. A cancelled subscription returns the network to the free plan at the end of the period; if the network then holds more than the free limit, new items wait as above and nothing is deleted.
Only the network’s owner can change its plan.